Hire freelancers with confidence. Workdey Payment Protection covers you when things go wrong — but only when you pay through us.
Payments Through Workdey Only
Payment Protection is only valid for service orders paid in full through the Workdey platform. Payments made directly to freelancers outside of Workdey are not covered under any circumstances.
Workdey Payment Protection is designed to give clients peace of mind when hiring freelancers through our platform. We hold your payment securely and only release it to the freelancer after successful delivery, ensuring you are protected against non-delivery, unresponsive freelancers, and significant misrepresentations — provided your order and payment were made entirely on Workdey.
If a freelancer fails to deliver the agreed service by the deadline and does not respond within the resolution window, we will refund your full payment.
If the delivered work is materially different from what was described in the service listing or agreed brief (e.g. wrong scope, missing deliverables), you are covered for a full or partial refund of amounts paid through Workdey.
If a freelancer accepts your order and then goes unresponsive or cancels without completing the work, Workdey Payment Protection covers a full refund of any amounts paid through the platform.
The following situations are explicitly excluded from Workdey Payment Protection:
Payment Protection only applies to orders and payments completed entirely through the Workdey platform. Any payment made directly to a freelancer via bank transfer, cash, or any other method outside Workdey is not covered.
Refund requests due to a change of requirements after work has begun, or dissatisfaction unrelated to the agreed deliverables, are not covered under Payment Protection. Please ensure your brief is clear before placing an order.
Even where a booking is made through Workdey, your claim may be disqualified if any of the following apply:
Any agreement made between a client and a freelancer outside of Workdey — including side deals, direct payments, or communications that bypass the platform — will immediately disqualify the order from Payment Protection coverage.
Claims must be raised within 72 hours of the order delivery deadline passing. Failure to report an issue promptly may disqualify your claim.
All payments are encrypted and held securely until your check-in is confirmed.
Eligible claims for service orders are refunded promptly — no hassle, no delays.
Our support team is available around the clock to help resolve any issues with your order or freelancer.
Have a question about a booking or want to raise a claim?
Contact Us